CaliDiary emails customers when a booking is confirmed, requested, accepted, declined, moved or cancelled, and sends a reminder a set number of hours before. Each email has a link to view or cancel, so people who cannot come free the time for someone else instead of simply not turning up. You are emailed about new bookings, requests and cancellations.
Confirmed, requested, accepted, declined, moved and cancelled, each with a view or cancel link.
Sent automatically at the time you choose: one reminder on every plan, several per booking on Solo and Pro.
New bookings, requests and cancellations reach you by email, with the answers and payment status.
Or keep the ready-made wording.
Hours before the appointment.
Checked every 15 minutes.
Often, a missed appointment is not deliberate: people forget, or something comes up and calling to cancel feels like a chore. An automatic reminder solves both. It arrives at the time you choose, and its link lets the customer cancel in seconds, which frees the time for someone else, or, on Solo and Pro, for a person on your waiting list. Add a deposit when people book on Solo and Pro and a no-show stops being a total loss.
You set it up once. From then on every booking gets its emails without you lifting a finger, on every plan including the free one.
| When | |
|---|---|
| A booking is confirmed | Confirmation with the date, time, service, where and any payment details |
| A request is made | Request received, and that you will confirm |
| A request is accepted or declined | Accepted, or declined politely |
| A request runs out of time | Not confirmed in time |
| A booking is moved | The new date and time |
| A booking is cancelled | By them or by you |
| Before the appointment | One reminder, a set number of hours before |
| After the visit (Solo and Pro) | One review request, with a button to your own review page |
Every email has a view or cancel link that opens the customer's own booking page. The link is worked out from the booking reference and your site's secret key, so nothing secret is stored in your database.
A new booking, a new request, and a customer cancelling. The new-booking email includes the customer's answers and the payment status. Optionally, the person who was booked can be emailed too.
Emails are sent through WordPress's own mail after the visitor's page has answered, so booking never feels slow. Reminders are checked every 15 minutes, catch up if the site was quiet, and are never sent twice. Each email has an HTML version and a plain-text version.
| Feature | Plans | Status |
|---|---|---|
| Confirmations and one reminder | Free, Solo, Pro | Available |
| Several reminders per booking | Solo, Pro | Available |
| Calendar invitations through two-way sync | Solo, Pro | Available |
| Text and WhatsApp reminders (your own provider) | Solo, Pro | On the roadmap |
| Review requests after the visit | Solo, Pro | Available |
Assessments, follow-ups and rehab classes, across your clinics.
Check-ups, hygienist visits and emergency appointments.
Clients choose their stylist and a service that books at the right length.
MOTs, services and repairs, with the registration and the fault asked up front.
One-to-one lessons, free tasters and small revision groups, booked by parents.
Free resident appointments, information sessions and requests checked before they are confirmed.
Customers book themselves, day or night: no phone tag, no back-and-forth emails.
Hold the time and decide yourself whether to accept or decline each booking.
Customers view, cancel or book again from their email link, so fewer calls for you.
Reminders by text or WhatsApp through your own provider account.
Bookings land in Google or Outlook, and your private plans there block those times.
Show your bank details with a reference, or a payment link per service, then mark as paid.
Start on the free plan, with no booking limit. Upgrade only when you need to.
